Frequently Asked Questions

• Click the sign-up option on the website and enter your email address and password. During registration, select the account type that matches how you plan to use the platform:
• Agency – for real estate agencies managing agents and listings
• Agent – for individual agents (independent or under an agency)
• Buyer – for users searching for properties
• Professional – for service providers such as architects or lawyers

Yes. PropLync supports Google sign-in, allowing you to log in without creating a separate password.

• Agency: manages agents and listings
• Agent: creates and manages property listings
• Buyer: searches for properties
• Professional: offers services and can be contacted via profile

Click "Forgot password" on the login page, enter your registered email address, and follow the reset link sent to you.

Yes. You will be guided through an onboarding process and may need to complete it before accessing full dashboard functionality.

PropLync offers three tiers: Base, Pro, and Elite. Each tier defines limits for listings, images, amenities, badges, and media. Plans are available in multiple durations and include a free trial.

Yes. A 15-day free trial is available for each tier (Base, Pro, Elite). It can be used once per user. A paid plan is required after the trial ends to continue listing properties.

• Base: up to 5 listings, 10 images per property, 6 amenities, 1 badge
• Pro: up to 25 listings, 20 images, 10 amenities, 2 badges
• Elite: up to 50 listings, 30 images, 15 amenities, 3 badges

Log in as an agency or agent with an active subscription. Use "Add property" to create a new listing, or open an existing listing and select "Edit".

Yes. An active subscription is required to create or modify listings.

• Draft: saved but not yet visible to the public
• Published: live and visible to platform users
• Sold: no longer available
• Archive: removed from active listings but retained for reference

Open the property page, click "Enquire" or "Contact", and submit your name, email address, and message.

Yes. Use the tour request option on the listing page and select your preferred date and time.

Open the professional's profile page and use the enquiry form to send your message.

This message appears when your agency's subscription has ended. Actions requiring an active plan are restricted until the agency administrator renews it.

Use the Contact Us page or the support email provided on the website.

Yes. PropLync uses a secure payment provider and applies standard security measures including HTTPS encryption and encrypted password storage.

No. Browsing properties on PropLync is free.

Yes. Buyers can search properties and submit enquiries without a subscription.

Your enquiry is sent to the agent, agency, or developer associated with the listing.

No. Your contact details are not displayed publicly and are only shared with the recipient of your enquiry.

No. PropLync does not handle transactions or payments. These take place directly between the parties outside the platform.

No. Communication is conducted through structured enquiry forms.

Listings are shown based on search filters, location, and listing information. Paid promotions do not determine ranking.

A Wanted Post allows buyers and sellers to express a specific property need so relevant agents, agencies, or developers can respond.

Yes, you can delete your account. This feature is currently in the pipeline and will be implemented soon.

Yes. Account type changes are supported only for certain user roles after registration. Allowed account type changes: Buyer → Professional Professional → Buyer Agent → Agency Not allowed: Buyer → Agent Professional → Agent Professional → Agency Agent → Professional Agency → Agent Agency → Professional Agency → Buyer For example, a Buyer cannot directly change to an Agent account, but an Agent can upgrade to an Agency account.

Yes. The number of agents an agency can add depends on the selected subscription tier. Higher subscription plans may allow agencies to add more agents and access additional features.

You can upgrade your subscription plan mid-cycle through the "Manage Subscription" option in the Subscription section. Subscription downgrades are not available until the current subscription period ends.

If your subscription lapses or is not renewed, your property listings are automatically unpublished and moved to an archived state.

Yes. Subscription plans are set to renew automatically at the end of each billing period. You can cancel your subscription at any time through the subscription settings. After cancellation, you will continue to have access to your current plan until the end of the active subscription period.

Yes. Listings can be transferred from one agent to another within the same agency.

To add a video or virtual tour, provide a public URL link to the property tour video when creating the property listing.

Property images can be uploaded in JPG and PNG formats. Recommended size is 1200 × 800 px. The maximum file size is 10 MB per image.

Properties marked as "Sold" continue to appear in search results, allowing users to view previously sold listings as part of the platform's property records.

Enquiries are delivered through both email and in-platform notifications.

Yes. Spam or abusive enquiries can be reported through the Contact Us section.

PropLync is currently available as a web application and can be accessed through a web browser.

Technical issues and listings that may violate platform rules can be reported through the Contact Us section.

• PropLync is currently available in the following markets:
• Cyprus
• Greece
• Malta
• United Arab Emirates (UAE)
• United Kingdom (UK)